• cwangv

    @phildunlap
    Hi, Phil
    A summary of the software configuration:
    1-Mango Automation Software: Core 3.6.4, Bacnet 3.6.1, Windows 10 Pro 64 Bit.
    2-Data Source: BACnet IP device with 198 AV points defined, all initially set to 'COV' Enabled and logging to 'All' with polling period of 5 minutes in the data source.

    Steps to generate the issues:
    -by setting all 198 AV points to 'COV' Disabled (unchecked), all 198 AV points will go unreliable and lots of 'RTN' events generating for each point. It also appears Mango Automation software will start polling the points in 10 seconds interval as soon as errors occurred.
    -Sometimes, this issue can be generated if less than a dozen points are left as 'COV' Enabled (checked). Below is a typical event message when Mango is stuck in such state:
    Note: this happens even when moments ago the polling was working fine for a long period of time. So i dont think it is the physical device problem.

    0_1568850808192_44f87c8c-76ad-4536-a25e-03c5d593f28c-image.png

    I have observed previously that the 'COV' functions complete stopped for all the points,ie, no updating even though the actual data source points are changing.

    I hope the above description is helpful.

    posted in User help read more
  • cwangv

    @turbo
    Greg
    Did you see a lot of events being generated for this modbus device? Such as lot of 'RTN' events popping up?

    posted in User help read more
  • cwangv

    @phildunlap
    Hi, Phil
    I am just wondering if the Wireshark captures have been helpful to you guys.
    I can reliably re-produce the issue whenever i set all the points to 'COV' Disabled.
    So you need more capture data or log files from my Mango installation. Please don't hesitate to reach out to me.

    Thanks.

    posted in User help read more
  • cwangv

    Hi,
    I have created an Open Street Map element in Dashboard Designer. See below:
    I am just wondering how I can nest the elements, ie, 'maTileMapMarker' on the map. when I dropped it onto the dashboard, the element is not nested.
    see the markup view in the second screenshot below:
    Do I have to modify the html code directly to make this happen? (same question for the Google map as well).
    0_1568730682020_Screen Shot 2019-09-18 at 12.29.44 am.png

    0_1568730802735_Screen Shot 2019-09-18 at 12.33.11 am.png

    Thank you very much!

    posted in How-To read more
  • cwangv

    @phildunlap
    Hi, Phil
    Do you have more info on the syntax in the FTL that are available to use?

    Thanks.

    posted in User help read more
  • cwangv

    Hi,
    I am trying to create a report in the Legacy UI on points (kWh) that required 'Delta' rollup options.
    I notice there is an option called 'Map Key'. Is this the option for rollup?
    How else would I be able to generate such report?

    Thanks!

    posted in User help read more
  • cwangv

    @craigweb
    Yes, it does.
    Now it appears the problem comes and goes. Sometime it works like this:
    But it does not get downloaded as csv file. However I can then manually save it as csv in safari.
    0_1568631373179_Screen Shot 2019-09-16 at 8.55.54 pm.png

    posted in User help read more
  • cwangv

    @craigweb
    My Mac is behind an internet router. My windows PC is behind the same router. the download works on the PC but not the Mac.
    I just tried Firefox on my Mac and it works. So it looks like it is with Safari.

    posted in User help read more
  • cwangv

    @desmond
    the feature is no longer supported. see below:
    0_1568545249105_Screen Shot 2019-09-15 at 9.00.23 pm.png

    posted in How-To read more
  • cwangv

    With the latest mango you are running, you should be using the csv upload/download function in the main UI.
    Have you tried it?

    posted in How-To read more