• W
    Wingnut2.0

    Thank you, Jared. This has been resolved.

    The issue was wrong port numbers on the Cloud connect -> Client settings.
    For the MangoES the ports need to be changed to match the defaults or whatever you may have changed them to.

    • Web forward port
    • SSH forward port

    posted in User help read more
  • W
    Wingnut2.0

    After resolving some DNS issues, I am now able to connect back to 3 of the 4 clients. When attempting to connect to the 4th I receive a 502 Bad Gateway error. The only difference between the clients is that the 4th is a MangoES.

    Are there any ES specific settings required?

    Thank you.

    posted in User help read more
  • W
    Wingnut2.0

    Now I am getting the 401 when accessing via subdomain.domain.

    posted in User help read more
  • W
    Wingnut2.0

    Thank you, Jared.

    When I add this with appropriate domain to the env.properties file of either the client or server and restart mango, I am no longer able to login to the mango instance as I normally would via HTTP://IPaddress:8080.

    posted in User help read more
  • W
    Wingnut2.0

    Hello,

    I currently have 4 clients connected to server and showing in the connected client page (/ui/administration/cloud-connect-clients). Launching the web interface from this page points to http://GUID.subdomain.domain:8080, where I receive a Proxy error 401 Not authenticated.

    Proxy enabled on the server and configured with these options checked: Require authentication, Inject authentication token, and Sync user from server to client.

    When disabling Require authentication I receive a Proxy error 403 Not authenticated when launching.

    Should Fixed Authentication Token be used? Are changes to the env.properties file required? Thank you

    posted in User help read more
  • W
    Wingnut2.0

    Hey Phillip,

    If you inadvertently have both the client and server set to start with Mango and cause Mango to restart neither the client or server will have public keys available. You will also see CloudConnectServer errors in the logs for bind exception.

    posted in User help read more
  • W
    Wingnut2.0

    This is resolved. It was due to having the cloud connect server enabled on the same device.

    posted in User help read more
  • W
    Wingnut2.0

    Hello Guys,

    While testing the new Cloud Connect function I am running into an issue where clicking on the Generate New Key button on the Cloud Connect Client screen will trigger the "Are you sure?" pop-up, but does not populate the Client public key section below it so I have nothing to copy to clipboard.

    Where can I find the newly created Client public key?

    Thank you

    posted in User help read more
  • W
    Wingnut2.0

    When attempting an SNMP SET via mango I am receiving the following error

    : PDU received with error in OID 1.3.6.1.4.1.1718.3.2.3.1.11.1.1.1, text=Bad value 
    

    And here are the mango settings. I have tried multiple combinations of Data Type and Set Type without success, but based on the MIB information the Set Type should be Integer.

    0_1532954690110_7daa661d-8fb6-4243-9b87-64549b78c346-image.png
    0_1532955564314_0c200e64-7ca2-49ce-80ef-b1a1b7b1e5a4-image.png

    When attempting the same SET from another tool I am successful.
    0_1532954610969_2d37e3ad-ea5a-4b16-b8d2-c014b177d771-image.png
    0_1532954626390_783aa445-591c-4dab-a8a8-0577abe5bbff-image.png

    If anyone has any suggestions for additional troubleshooting steps I would be grateful.
    Does the SNMP datasource send the "Set Type" Integer 32 as i=INTEGER or u=INTEGER datatype?

    EDIT: I am able to successfully set this value via the SNMP point import UI, but with the same settings I am unsuccessful via the Old or New data point details page.
    0_1532957203764_82201a65-3417-4d7b-a358-26d79d54694b-image.png

    Thank you.

    posted in User help read more
  • W
    Wingnut2.0

    Hello- Any help troubleshooting this error would be greatly appreciated.

    After adding and additional BACnet/IP device to an established Mango system I am starting to receive the following error not only from the new device, but from other BACnet devices on the network.
    I have also noticed the following alarm from one of the systems I am reading from - "Excessive COV Subscription Updates".

    Also noticed the bacnet4j version is 4.1.5 vs. in the repo 4.1.7??

    Thank you.

    ERROR 2018-07-27T07:38:59,719 (com.serotonin.bacnet4j.event.DefaultExceptionListener.receivedException:48) -
    com.serotonin.bacnet4j.exception.BACnetErrorException: property: missing-required-parameter
            at com.serotonin.bacnet4j.type.Encodable.popEnd(Encodable.java:186) ~[bacnet4j-4.1.5.jar:?]
            at com.serotonin.bacnet4j.type.Encodable.readWrapped(Encodable.java:444) ~[bacnet4j-4.1.5.jar:?]
            at com.serotonin.bacnet4j.type.Encodable.readANY(Encodable.java:396) ~[bacnet4j-4.1.5.jar:?]
            at com.serotonin.bacnet4j.type.constructed.PropertyValue.<init>(PropertyValue.java:84) ~[bacnet4j-4.1.5.jar:?]
            at sun.reflect.GeneratedConstructorAccessor31.newInstance(Unknown Source) ~[?:?]
            at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45) ~[?:1.8.0_144]
            at java.lang.reflect.Constructor.newInstance(Constructor.java:423) ~[?:1.8.0_144]
            at com.serotonin.bacnet4j.type.Encodable.read(Encodable.java:230) ~[bacnet4j-4.1.5.jar:?]
            at com.serotonin.bacnet4j.type.constructed.SequenceOf.<init>(SequenceOf.java:87) ~[bacnet4j-4.1.5.jar:?]
            at com.serotonin.bacnet4j.type.Encodable.readSequenceOf(Encodable.java:309) ~[bacnet4j-4.1.5.jar:?]
            at com.serotonin.bacnet4j.service.unconfirmed.UnconfirmedCovNotificationRequest.<init>(UnconfirmedCovNotificationRequest.java:88) ~[bacnet4j-4.1.5.jar:?]
            at com.serotonin.bacnet4j.service.unconfirmed.UnconfirmedRequestService.createUnconfirmedRequestService(UnconfirmedRequestService.java:80) ~[bacnet4j-4.1.5.jar:?]
            at com.serotonin.bacnet4j.apdu.UnconfirmedRequest.parseServiceData(UnconfirmedRequest.java:89) ~[bacnet4j-4.1.5.jar:?]
            at com.serotonin.bacnet4j.transport.DefaultTransport.receiveAPDU(DefaultTransport.java:643) [bacnet4j-4.1.5.jar:?]
            at com.serotonin.bacnet4j.transport.DefaultTransport.receiveImpl(DefaultTransport.java:573) [bacnet4j-4.1.5.jar:?]
            at com.serotonin.bacnet4j.transport.DefaultTransport.run(DefaultTransport.java:493) [bacnet4j-4.1.5.jar:?]
            at java.lang.Thread.run(Thread.java:748) [?:1.8.0_144]
    

    posted in User help read more