• D
    Desmond

    @phildunlap
    After several unsuccessful attempts, may I request that Mango to investigate into the root cause? I am willing to send you the details to access into the web server remotely.

    My main concern is that I do not wish to make it worse by doing something wrongly to the system or if other errors occurred, it is difficult to isolate the problem. Besides, I am under pressure to start setting up of this MangoES unit for a demo presentation.

    Let me know your comments.

    Thanks

    posted in Mango Automation Installation read more
  • D
    Desmond

    @phildunlap
    I have followed your instruction steps to perform the upload enterprise bundle and restart but it does not resolve the startup issue.

    part of console screen terminal:
    [mango@mangoES3508 ~]# cd /opt/mango/bin; ./ma.sh start
    MA_HOME is /opt/mango
    Archive: /opt/mango/m2m2-core-3.4.4.zip
    ........
    Total output of 1.03 MB was truncated at 97.66 kB.
    [mango@mangoES3508 bin]# cd /opt/mango/bin; ./ma.sh start
    MA_HOME is /opt/mango
    MA already running with Process ID: 1015
    ma-start: MA done

    Below is the console screen terminal for the java version :

    [mango@mangoES3508 bin]# cd /opt/mango/bin; ./ma.sh start
    MA_HOME is /opt/mango
    MA already running with Process ID: 1015
    ma-start: MA done
    [mango@mangoES3508 bin]# java -version
    java version "1.8.0_131"
    Java(TM) SE Runtime Environment (build 1.8.0_131-b11)
    Java HotSpot(TM) Client VM (build 25.131-b11, mixed mode)
    [mango@mangoES3508 bin]#

    Pls note that I have been troubled with this issue since the purchased on the feb2018. Currently I am using trial version to do the application development.
    I need your support to look into it as I am about to due for a presentation with the new MangoES.

    Thank you in advance.

    posted in Mango Automation Installation read more
  • D
    Desmond

    @phildunlap

    I have removed the advancedComponents module as per your comment. Then I run ma-start command or url://IP address, it does not launch the login page in chrome as per expected.

    Below i have attached the ma and ma-script file for your action.

    [shareable link](https://drive.google.com/file/d/12T4HlRaWmeiX5cFB7JBxGrYm47GODaiu/view?usp=sharing
    https://drive.google.com/file/d/166ladCzcLizSWdM57FTOBXjA37mF2dhF/view?usp=sharing)

    Hope you can look into it and give me guidance to resolve it.

    Thank you in advance.

    posted in Mango Automation Installation read more
  • D
    Desmond

    @phildunlap
    I have managed to see the directory of mango now. For your information running the command cd /opt/mango/bin; ./ma.sh start give the result as per photo.
    0_1524467011328_error1.jpg

    I tried to login locally via the url give the result as per photo.
    0_1524467450565_error2.jpg.
    The IP address 192.168.1.12 response with the ping command and I can login the wed server.

    This is the new purchased unit on feb2018 and I have not done nothing else other than upgrading the web admin and mangoES. It used to be login without issue before upgrade.

    Pls help as I am not familiar with administering the web server. I cant figure out what need to be done.

    Thank you in advance.

    posted in Mango Automation Installation read more
  • D
    Desmond

    Hi Support,

    After upgrade to 3.3.4, the mangoES refused to connect. This error page "This site cant be reached" after restart. This is the first attempt to do upgrade as it is a new purchased unit.

    I have tried the IP address in the URL and do a restart again but no success. What could be wrong during the upgrade process?

    Any suggestion or help is appreciated.
    Thank you in advanced

    posted in Mango Automation Installation read more
  • D
    Desmond

    Hi support,

    I am trying to change the web port on the new mangoESV3 via the env.properties file. However I am unable to navigate the folder for the mango home directory via webmin1.88 file manager to locate env.properties file.

    It used to be simple task in the older version. Have something changed to folder structure or is it possible to change the web port via usb utilities?

    Any suggestion or help is appreciated.

    Thank you in advance

    posted in Mango Automation Installation read more
  • D
    Desmond

    @MattFox

    In fact later I discover that it is possible to insert special character/symbol into the "name" property directly. I didn't do it correctly in my initial attempt.

    Import/export configuration tool will be better method if there are numerous points name inserting any special character/symbol.

    Thank you once again for your sharing and suggestion.

    posted in User help read more
  • D
    Desmond

    Hi Support,

    I would like to insert character degree celcius and mathematical symbol into the point detail name properties. However I have tried the ASCII code input
    alt + 248
    alt + 241
    ,it does not give me the expected character or the symbol I want. Not sure I do anything wrong or the name property does not allow special character or symbol.

    Any help or suggestion will be appreciated.

    Thank you in advance.

    posted in User help read more
  • D
    Desmond

    Hi Support Team,

    I have committed a terrible mistake to power up the mangoES_2.6.2 (old version c/w metal case ) into the RS485 terminal. Not surprising, the hardware is total dead despite making the re-connection into the input power terminal.

    1. What can I do to recover my demo work data in the storage?
    2. Is it serviceable, such as any chance of possible replacement of known damaged parts?
    3. The warranty period has expired. Any suggestion or help to salvage it?

    Thanks

    posted in MangoES Hardware read more
  • D
    Desmond

    Hi Jared,
    Thank you for your answer.
    In fact I really appreciate your development team making the MangoUI such a nice interface for application designer to build any type of dashboard to meet the business needs.
    As for the adminTemplate issue, it is not critical stage in our development. Perhaps I will try out your suggestion and look forward to the coming exciting feature for MangoUI.

    posted in Dashboard Designer & Custom AngularJS Pages read more